At H and E Motor Finance (a trading name of Herts and Essex Motor Company Ltd), we aim to provide the highest level of service. If something goes wrong, we want to hear about it so we can put it right.
How to make a complaint
You can contact us by WhatsApp, email, or phone, or in writing to our address. Please give us your name, contact details, and a clear description of your complaint so we can look into it quickly.
How we handle your complaint
We will acknowledge your complaint promptly and aim to resolve it as quickly as possible. We will keep you informed throughout and provide our final response in line with Financial Conduct Authority timescales.
If you are not satisfied
If we cannot resolve your complaint to your satisfaction, or if eight weeks have passed since you first raised it, you may be entitled to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service for settling disputes between financial businesses and their customers.
Financial Ombudsman Service
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Referring your complaint to the Financial Ombudsman Service will not affect your legal rights.